Senior Customer Marketing Manager - Remote

Overview

Deepwatch is seeking a Senior Customer Marketing Manager responsible for defining, executing, analyzing, and managing the post-sale customer journey with a focus on driving customer engagement, increasing customer value realization, reducing customer churn, and improving advocacy.

In Short

• Map and manage the customer journey, aligning measurable marketing efforts to drive adoption and value realization.
• Maintain and grow the Deepwatch Guardian Advocacy Program.
• Build specific programs to drive customer engagement across various platforms.
• Support customer onboarding and develop a new customer toolkit.
• Manage and write customer case studies and secure customer references.
• Drive content and planning for customer advisory board meetings.
• Assist in managing corporate and customer events.
• Secure content for and write monthly customer newsletters.
• Embody and promote Deepwatch’s Core Values.
• Demonstrate leadership attributes and coach others.

Requirements

• Bachelor's degree in a relevant field such as Marketing.
• 5-7+ years of experience in customer marketing or product marketing.
• Proven experience with technical products and developing customer messaging.
• Demonstrable content creation skills.
• Strong written and presentation communication skills.
• Ability to work independently and lead projects.
• Experience with EDR, XDR, VM, MDR/MSSP, and/or SIEM technologies.
• Knowledge of Deepwatch alliance partners’ technologies.

Benefits

• Medical, dental, vision, and disability insurance.
• Flexible Time Off, company holidays, sick leave, and Paid Parental Leave.
• Annual professional development benefits.
• Wellness contests and monthly educational programs.
• 401(K) retirement program.