Manager, Benefits Implementation - Remote

Overview

The Manager of Benefits Implementation will oversee the successful onboarding and implementation of Deel's products and services for our global clients. You will manage a team of Implementation Managers and work closely with cross-functional teams to ensure smooth, timely, and efficient implementation processes.

In Short

• Lead and manage the implementation team, ensuring successful client onboarding and product deployment.
• Develop and refine implementation processes, ensuring high-quality, on-time delivery of client projects.
• Collaborate with Sales, Product, and Customer Success teams to define project scope, deliverables, and timelines.
• Oversee and track the progress of multiple client implementations, managing resources and priorities to meet deadlines.
• Act as the primary point of escalation for complex implementation challenges and customer issues.
• Manage client relationships during the implementation phase, ensuring clear communication and issue resolution.
• Monitor and report on key project metrics, providing regular updates to senior leadership on progress and challenges.
• Ensure that implementation strategies align with Deel’s business objectives and customer success goals.
• Identify opportunities for process improvements and drive continuous enhancements to the implementation experience.
• Provide mentorship and guidance to Implementation Managers, helping them develop their skills and career paths.

Requirements

• 5+ years of experience in benefits implementation, project management, or client-facing roles in a global organization.
• 2+ years of experience managing or leading a team.
• Strong knowledge of project management methodologies, with a proven track record of successful project delivery.
• Experience managing complex, multi-stakeholder projects in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to manage client expectations and resolve conflicts.
• Strong leadership abilities, with experience building, mentoring, and motivating high-performing teams.
• Familiarity with SaaS products or enterprise software implementations is a plus.
• Proficient in project management tools (e.g., Jira, Asana, Trello, or similar).
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Bachelor’s degree in Business, Project Management, or a related field (PMP or other project management certifications are a plus).

Benefits

• Stock grant opportunities dependent on your role, employment status and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including optional WeWork access.