Customer Success Manager, PEO - Remote

Overview

The Customer Success Manager at Deel will be the face and voice of the company for clients, responsible for building strong customer relationships and driving long-term revenue growth.

In Short

• Manage a high volume of small spend accounts.
• Identify and flag risks that could lead to customer churn.
• Build relationships with clients to identify pain points and provide solutions.
• Collect product and operational feedback from customers.
• Ensure high-quality customer experiences on a day-to-day basis.
• Coordinate with internal teams to address customer requests.
• Drive adoption of platform features for better customer retention.

Requirements

• 2+ years of experience in customer success or advisory roles.
• Experience with Professional Employer Organizations (PEOs).
• Strong analytical skills and data savvy.
• Ability to manage multiple stakeholders and projects.
• Motivated self-starter with a growth mentality.
• Strong relationship-building skills.

Benefits

• Stock grant opportunities based on role and location.
• Flexible remote work options.
• Additional perks and benefits based on employment status.