Associate Systems Analyst, Zendesk - Remote

Overview

As an Associate Systems Analyst at Deel, you will play a critical role in implementing and optimizing Zendesk configurations, enhancing service operations, and developing automation workflows.

In Short

• Implement Zendesk application changes and automation tasks.
• Administer and maintain Zendesk configurations.
• Develop automation workflows using Zendesk’s native tools.
• Write scripts in Python and JavaScript for task automation.
• Diagnose and resolve technical issues within Zendesk.
• Work with REST APIs and middleware tools for integrations.
• Document Zendesk administration and automation processes.
• Collaborate with stakeholders for workflow improvements.
• Generate insights using data extraction and reporting tools.
• Drive enhancements in Zendesk system administration.

Requirements

• 1-2 years of experience in Zendesk administration.
• Familiarity with Zendesk Explore for reporting and analytics.
• Experience with APIs and system integrations.
• Basic proficiency in Python and JavaScript.
• Ability to execute system changes accurately.
• Deliver effective solutions for application users.
• Collaborate to drive enhancements in Zendesk.
• Enthusiasm for technical growth and learning.

Benefits

• Stock grant opportunities based on role and location.
• Flexible remote work options.
• Additional perks based on employment status.
• Access to WeWork spaces if desired.
• Commitment to inclusivity and diversity in the workplace.