E-Commerce Operations Analyst - Remote

Overview

The E-Commerce Operations Analyst will support the Consumer Relations team with customer escalations across various brands, managing refunds, site credits, and order cancellations.

In Short

• Support customer relations across brands.
• Process manual refunds and create site credits.
• Handle order cancellations requested by warehouses.
• Monitor in-house systems for order corrections.
• Raise invoices for outstanding payments.
• Assist with chargeback activities and PayPal disputes.
• Champion inclusivity and collaboration.
• Embrace curiosity and innovation.
• Support personal and professional development.
• Work in a hybrid and flexible environment.

Requirements

• Experience in customer service, logistics, or fraud.
• Proficient in Microsoft Excel and PowerPoint.
• Fluency in additional European languages is a plus.
• Ability to work collaboratively and foster belonging.
• Motivated by delivering results.
• Open to new ideas and innovation.

Benefits

• 27 days holidays plus bank holidays.
• Half-day Fridays when work is completed.
• Generous discounts and perks.
• Opportunities for growth and development.
• Equal employment opportunity and diversity commitment.