Wholesale Customer Service Representative - Remote

Overview

The Wholesale Customer Service Representative at Deckers Brands is responsible for providing excellent customer service and managing the order book to help the company meet its sales targets.

In Short

• Provide courteous and efficient customer service.
• Manage order placement, management, and shipment.
• Develop relationships with Account Managers.
• Oversee independent accounts and troubleshoot issues.
• Communicate with sales force and customers for smooth order flow.
• Expedite customer orders and handle returns and credits.
• Report on order status regularly.
• Fluency in English and Italian is required.
• Prior customer service experience is beneficial.
• Work in a diverse and inclusive environment.

Requirements

• Effective communication skills.
• Ability to manage conflicts positively.
• Experience in customer service, preferably in footwear/apparel.
• Proficient in Microsoft applications.
• Ability to work under pressure and manage time efficiently.
• Problem-solving skills.
• Fluency in English and Italian.

Benefits

• Competitive pay and bonuses.
• Generous discounts and perks.
• Opportunities for personal and professional development.
• Hybrid and flexible working environment.
• Commitment to diversity and inclusion.