Customer Care Representative I - Remote

Overview

The Customer Care Representative I is a compassionate solution finder with excellent listening skills, responsible for delivering an elevated customer service experience and resolving customer concerns.

In Short

• Provide exceptional customer service and support.
• Troubleshoot and resolve customer issues effectively.
• Build strong relationships with customers.
• Maintain a positive attitude while solving problems.
• Communicate clearly and concisely with customers.
• Work flexible shifts as needed.
• Utilize technology to assist in problem-solving.
• Meet performance metrics and KPIs.
• Participate in ongoing training and development.
• Contribute to a positive team environment.

Requirements

• One or more years of customer contact experience preferred.
• Proficiency with technology and Microsoft Office.
• Strong verbal and written communication skills.
• Ability to work independently and manage multiple tasks.
• Willingness to receive feedback for personal growth.
• Flexibility to work overtime as needed.
• Positive and professional demeanor.
• Excellent listening and problem-solving abilities.
• Ability to establish rapport with customers.
• Track record of meeting performance goals.

Benefits

• Competitive pay and bonuses.
• Financial planning and wellbeing support.
• Time away from work for personal needs.
• Generous discounts and perks.
• Opportunities for growth and development.
• Comprehensive health and wellness programs.
• Supportive work environment focused on personal and professional success.
• Encouragement of diversity and inclusion.
• Commitment to employee wellbeing.
• Opportunities to make a positive impact.