Head of Client Success - Remote

Overview

Deck is building the data infrastructure for the internet. We make scattered, login-protected data instantly accessible through clean APIs and integrations—empowering businesses to act fast and smart, with no friction.

In Short

• Unify and scale Deck’s client success engine.
• Build a coherent Account Management practice covering onboarding, engagement, support, and growth.
• Design engagement and support strategies with playbooks for client touchpoints.
• Define and optimize a client tiering system for service efficiency.
• Recruit, coach, and lead a team for consistent client support.
• Establish processes to identify upsell and cross-sell opportunities.
• Partner with product and operations to surface client insights.

Requirements

• 8+ years in Account Management or Customer Success, including leadership roles.
• Experience building teams and processes from scratch.
• Strong operational rigor and ability to scale systems.
• Client-first mindset with executive presence.

Benefits

• Competitive pay for the right skills.
• Proven leadership with a track record of big results.
• Significant ownership and autonomy in operations.
• A team of exceptional peers tackling complex problems.
• Recent fundraise by top-tier investors, massive whitespace, and accelerating traction.