Customer Solutions Engineer - Remote

Overview

The Customer Solutions Engineer will be the first line of defense for our Enterprise customers, assisting them in adopting dbt Cloud and increasing retention.

In Short

• Learn dbt Core and dbt Cloud
• Engage with customers through various communication channels
• Own customer issues from end to end
• Coach and mentor team members
• Contribute to documentation

Requirements

• 3+ years of experience with SaaS applications
• Advanced skills in dbt, SAML, git, and more
• Experience writing code in Python, Javascript, etc.
• Ability to communicate complex concepts
• Knowledge of network security protocols
• Exceptional communication skills

Benefits

• Unlimited vacation
• 401k with 3% contribution
• Excellent healthcare
• Paid Parental Leave
• Wellness stipend
• Home office stipend