Lead Field Service Technician - Remote

Overview

The Lead Field Service Technician provides post-sale technical support to ensure optimal performance of equipment and deliver exceptional customer service.

In Short

• Lead projects and serve as the first line of support for customer communications.
• Accountable for daily customer data submissions.
• Extensive travel to customer locations is required.
• Provide onsite and phone support services including installation and troubleshooting.
• Execute complex equipment and software installations.
• Maintain high standards of product support quality documentation.
• Ensure customer satisfaction through the entire customer life cycle.
• Implement effective logistics and knowledge tools to improve response times.
• Ability to lift and transfer up to 70 lbs.
• Weekend and overtime hours may be required.

Requirements

• Associate degree or equivalent field service experience (3-5 years).
• Strong computer skills and ability to troubleshoot technical issues.
• Excellent communication and presentation skills.
• Ability to learn detailed product knowledge of medical devices.
• Strong time management and organizational skills.
• Possess and maintain a valid driver's license.
• Background in biomedical, networking, military, or technician roles is desired.
• Experience in a healthcare environment is a plus.
• Comfort with troubleshooting Microsoft applications.
• Self-motivated and able to work independently or in a team.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Supportive work environment that values contributions.
• Commitment to work-life balance.
• Equal opportunity employer.