Implementation Manager - WMS SaaS - Remote

Overview

The role of the Implementation Manager is client-focused and reports to the Director of Project Implementation. The Implementation Manager is responsible for delivering Warehouse Management System (WMS) implementation projects of all sizes and complexity for various warehouse clients worldwide.

In Short

• Leading requirement discovery
• Facilitating solutions design
• Training clients
• Customer liaison in fielding concerns, strategizing on solution, and setting expectations or limitations
• Adding detail to the Product Backlog items, so the Technical Associates can deliver with confidence
• Providing oversight of the technical items delivered by the Technical Associates
• Testing of technical solutions in the customer environment
• Accountability for the success of client Go Live either on-site or remotely
• Assigning tasks and providing training to the Technical Associates
• Acting as a client consultant to advise clients in best practices and efficiencies

Requirements

• Prior experience in implementing WMS or TMS or other Supply Chain related software
• Ability to build and maintain collaborative relationships with department members and clients
• Experience in the warehousing industry
• Knowledge of Agile work practices
• Requirement Effort Analysis
• Technical Solution Analysis
• Business Process Analysis
• Gap Analysis
• Quality Control
• Client Training
• Project Time-Tracking
• Knowledge of SQL, SQL Report Services, Workflow, XML, Technical Documentation, Microsoft Office

Benefits

• This role is remote-hybrid with frequent travel as needed.