Account Manager - Remote

Overview

As an Account Manager at DataGrail, you’ll have the opportunity to be the trusted partner for some of the most forward-thinking companies as they navigate the rapidly evolving privacy landscape. You won’t just manage renewals—you’ll communicate the value of our platform through a reduction in data privacy risk, uncover expansion opportunities, and directly shape how they see privacy as a competitive advantage.

In Short

• Drive customer renewals end-to-end to maximize retention and minimize churn.
• Identify, position, and close upsell and cross-sell opportunities within existing accounts.
• Build deep, trusted relationships with customers by understanding their business goals and aligning them with DataGrail’s solutions.
• Maintain accurate forecasting and account health reporting in Salesforce.
• Collaborate seamlessly with Customer Success, Product, and Support teams to deliver a world-class customer experience.
• Educate customers on new product features and ensure successful adoption that aligns with their business objectives.
• Communicate ROI clearly and consistently to validate the impact of DataGrail.
• Share customer feedback that shapes our product roadmap and go-to-market strategy.

Requirements

• 3+ years of experience in Account Management, Customer Success, or Sales in a B2B SaaS environment.
• Proven track record of managing upsell, cross sell and renewals in a quota-carrying role.
• Excellent interpersonal and communication skills—both written and verbal.
• Experience working with cross-functional teams in a fast-paced, evolving environment.
• Strong organizational skills and attention to detail with a customer-first mindset.
• Familiarity with privacy, security, or compliance SaaS tools is a plus.

Benefits

• Equity opportunities
• Health, dental & vision insurance plans
• Remote-first working environment
• 401k savings plan
• Parental leave
• Wellness benefits
• Flexible time off
• Paid holidays
• Work from home stipend