Account Manager - Remote

Overview

We are seeking an Account Manager to own and grow relationships with Sully.ai’s healthcare customers. This role is responsible for driving renewals, identifying expansion opportunities, and ensuring our customers maximize value from Sully.ai.

In Short

• Own a portfolio of healthcare accounts, ensuring strong adoption and satisfaction.
• Drive renewals and minimize churn by building trusted, long-term relationships with decision makers.
• Identify and execute expansion opportunities (upsell and cross-sell) to grow account revenue.
• Partner with Customer Success and Support teams to deliver seamless onboarding and ongoing value.
• Provide customer insights and feedback to Product and Engineering to shape roadmap priorities.

Requirements

• 3+ years in account management, customer success, or post-sales relationship management.
• Track record of meeting or exceeding renewal and expansion goals.
• Exceptional relationship-building and stakeholder management skills.
• Strong communication and problem-solving abilities, with executive presence.
• Comfortable operating in a fast-paced, high-growth startup environment.

Benefits

• Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
• Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
• Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
• Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
• Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.