CX Systems Engineer - Remote

Overview

The CX Systems Engineer role involves supporting Datacom’s Contact Centre operations across Australia, Asia, and New Zealand, focusing on the Genesys platform and delivering quality contact centre technology solutions.

In Short

• Support Datacom’s Contact Centre operations.
• Provide reactive support during business hours and on-call cover.
• Monitor and resolve incidents related to the Genesys platform.
• Engage stakeholders with clear communication.
• Complete incident reporting in a timely manner.
• Analyze system performance and proactively solve issues.
• Identify opportunities for process and technology improvements.
• Work with a culturally diverse team.
• Participate in the rollout of innovations to users.
• Contribute to a rewarding and fast-paced work environment.

Requirements

• Experience with the Genesys platform.
• Strong communication skills.
• Ability to work autonomously and in a team.
• Proactive problem-solving skills.
• Experience in incident management and service requests.
• Analytical skills for system performance monitoring.
• Ability to engage stakeholders effectively.
• Willingness to work in a diverse environment.
• Commitment to continuous improvement.
• Experience in contact centre operations is a plus.

Benefits

• Opportunity to work with a leading technology company.
• Dynamic and supportive team environment.
• Focus on professional development and growth.
• Engagement with diverse stakeholders.
• Work-life balance with remote work options.
• Competitive salary and benefits package.
• Innovative projects and technology solutions.
• Contribute to meaningful customer outcomes.
• Access to training and development resources.
• Be part of a company with a strong commitment to community impact.