Are you ready for a role where you can truly make a difference? You have an eye for outstanding customer experiences and navigate complex products with ease. You are tech-savvy, think analytically, and are looking for a hands-on role where you not only solve problems but also optimize and automate processes. Then become part of DataGuard and help shape the future of Security & Compliance!

In Short

Analyze and resolve customer issues when the platform does not function as expected.
Gain customer trust through clear communication and reliable, efficient problem-solving.
Forward complex technical challenges to product and engineering teams.
Identify manual or inefficient processes and develop optimization strategies.
Create and maintain documentation to improve transparency and customer experience.
Consult business customers competently on using our platform.
Work with Salesforce, SQL, Python, Bash, or IT networking technologies.
Optimize processes and automate recurring tasks.

Requirements

1-3 years of experience in technical support, customer success, or a similar role, ideally in a SaaS or tech environment.
Ability to work in a dynamic, continuously evolving environment.
Strong analytical skills for solving complex technical problems.
Proactive, solution-oriented mindset focused on process optimization and automation.
Experience with B2B customers and their specific challenges.
Knowledge of Salesforce, SQL, Python, Bash, or IT networks.
Team player with close collaboration with product and engineering teams.
Excellent German for customer contact and very good English for internal communication.

Benefits

Personal development is our focus: with an individual training budget and biannual feedback cycles, we promote your talents.
Be part of an international, English-speaking company with experienced experts supporting your long-term success.
Enjoy real autonomy and the freedom to actively influence your growth.
Benefit from numerous perks, including a gym membership, monthly transport cost support, and relocation assistance.
The DataGuard Flex Policy offers the perfect balance between personal collaboration, home office, and working from anywhere in the world.
Look forward to regular highlights like company events and team lunches.

Translated from German