Technical Support Specialist (m/f/d) - Remote

Overview

Are you ready for a role where you can truly make a difference? You have an eye for outstanding customer experiences and navigate complex products with ease. You are tech-savvy, think analytically, and are looking for a hands-on role where you not only solve problems but also optimize and automate processes. Then become part of DataGuard and help shape the future of Security & Compliance!

In Short

• Analyze and resolve customer issues when the platform does not function as expected.
• Gain customer trust through clear communication and reliable, efficient problem-solving.
• Forward complex technical challenges to product and engineering teams.
• Identify manual or inefficient processes and develop optimization strategies.
• Create and maintain documentation to improve transparency and customer experience.
• Consult business customers competently on using our platform.
• Work with Salesforce, SQL, Python, Bash, or IT networking technologies.
• Optimize processes and automate recurring tasks.

Requirements

• 1-3 years of experience in technical support, customer success, or a similar role, ideally in a SaaS or tech environment.
• Ability to work in a dynamic, continuously evolving environment.
• Strong analytical skills for solving complex technical problems.
• Proactive, solution-oriented mindset focused on process optimization and automation.
• Experience with B2B customers and their specific challenges.
• Knowledge of Salesforce, SQL, Python, Bash, or IT networks.
• Team player with close collaboration with product and engineering teams.
• Excellent German for customer contact and very good English for internal communication.

Benefits

• Personal development is our focus: with an individual training budget and biannual feedback cycles, we promote your talents.
• Be part of an international, English-speaking company with experienced experts supporting your long-term success.
• Enjoy real autonomy and the freedom to actively influence your growth.
• Benefit from numerous perks, including a gym membership, monthly transport cost support, and relocation assistance.
• The DataGuard Flex Policy offers the perfect balance between personal collaboration, home office, and working from anywhere in the world.
• Look forward to regular highlights like company events and team lunches.