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Technical Support Specialist (m/f/d) - Remote

Posted 1 week ago
Customer Service
Full Time
Germany, Austria

Overview

Are you ready for a role where you can truly make a difference? You have an eye for outstanding customer experiences and navigate complex products with ease. You are tech-savvy, think analytically, and are looking for a hands-on role where you not only solve problems but also optimize and automate processes. Then become part of DataGuard and help shape the future of Security & Compliance!

In Short

  • Analyze and resolve customer issues when the platform does not function as expected.
  • Gain customer trust through clear communication and reliable, efficient problem-solving.
  • Forward complex technical challenges to product and engineering teams.
  • Identify manual or inefficient processes and develop optimization strategies.
  • Create and maintain documentation to improve transparency and customer experience.
  • Consult business customers competently on using our platform.
  • Work with Salesforce, SQL, Python, Bash, or IT networking technologies.
  • Optimize processes and automate recurring tasks.

Requirements

  • 1-3 years of experience in technical support, customer success, or a similar role, ideally in a SaaS or tech environment.
  • Ability to work in a dynamic, continuously evolving environment.
  • Strong analytical skills for solving complex technical problems.
  • Proactive, solution-oriented mindset focused on process optimization and automation.
  • Experience with B2B customers and their specific challenges.
  • Knowledge of Salesforce, SQL, Python, Bash, or IT networks.
  • Team player with close collaboration with product and engineering teams.
  • Excellent German for customer contact and very good English for internal communication.

Benefits

  • Personal development is our focus: with an individual training budget and biannual feedback cycles, we promote your talents.
  • Be part of an international, English-speaking company with experienced experts supporting your long-term success.
  • Enjoy real autonomy and the freedom to actively influence your growth.
  • Benefit from numerous perks, including a gym membership, monthly transport cost support, and relocation assistance.
  • The DataGuard Flex Policy offers the perfect balance between personal collaboration, home office, and working from anywhere in the world.
  • Look forward to regular highlights like company events and team lunches.

Translated from German

DataCo logo

DataCo

DataCo is a fast-growing security and compliance technology company dedicated to protecting the people behind the data. With a global team of over 250 members and offices in major European cities such as Munich, Berlin, London, Stockholm, and Vienna, DataCo serves more than 4,000 customers worldwide. The company leverages AI-powered automation and self-serve capabilities to provide a seamless security and compliance experience, helping clients navigate the complexities of evolving regulations and the increasing threat of cyber-attacks. DataCo is committed to fostering a diverse and inclusive workplace, where every team member can contribute to the mission of enhancing data security and compliance.

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