Consulting Operations Manager - Remote

Overview

The Consulting Operations Manager is responsible for oversight of the Consulting Team, ensuring project and resource management efficiency, team performance, and effective collaboration with other departments.

In Short

• Oversee the development and maintenance of consulting department policies.
• Provide managerial guidance and coaching to team leads and consultants.
• Address team and client escalations.
• Conduct weekly 1:1 meetings with team leads.
• Complete performance reviews for team members.
• Manage onboarding and offboarding processes for clients.
• Develop and maintain standard operating procedures (SOPs).
• Conduct discovery calls and develop scopes of work.
• Provide oversight of all open projects.
• Drive continuous improvement of project management methodologies.

Requirements

• Bachelor’s degree or equivalent work experience with 3+ years in operations or team management.
• Familiarity with EHR/PM systems like NextGen.
• Experience with Government Incentives programs preferred.
• Proven ability to manage, coach, and mentor teams.
• Skilled in resource allocation and project oversight.
• Strong interpersonal skills for effective communication.
• Proficient in Microsoft Office and project management tools.

Benefits

• Work Remotely with Work from Home Allowance.
• Competitive pay with discretionary bonus opportunities.
• Flexible Time Off.
• Continued Education Reimbursements.
• Company Paid Health Benefits for employees and family.
• 401k with Employer Match.
• Mental Health Services.
• Parental Leave.