Vice President of Strategic & Enterprise Renewals, Americas - Remote

Overview

The Vice President of Strategic & Enterprise Renewals, Americas, will be responsible for providing guidance and leadership to a highly motivated team of Renewal Directors and Managers who manage Darktrace’s mid-size and strategic accounts. This individual will be involved in the day-to-day management of accounts, including working with RDs/RMs on risk mitigation and commercial strategy. The VP will collaborate closely with Sales, Customer Success, and technical teams to provide exceptional service, drive growth, and ensure long-term customer satisfaction.

In Short

• Lead, mentor and develop a team of Renewal Directors and Managers focused on customer success, retention and upsells.
• Establish and lead a regular cadence of strategic deal reviews, ensuring key accounts remain on track.
• Accurately forecast projected revenue attainment and performance for the renewals team.
• Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge.
• Collaborate with Sales, Customer Success, and Technical teams to create alignment across the organization.
• Schedule and lead regular syncs with key stakeholders across functions.
• Serve as an executive sponsor on key upcoming renewals.
• Work with leadership to drive renewals program to become more automated and partner driven.

Requirements

• Minimum of 5+ years of experience in renewals, sales, or customer success leadership roles, preferably within the cybersecurity or technology industry.
• Proven track record of managing large-scale renewals operations, with experience overseeing portfolios exceeding $200 million in annual renewals.
• Demonstrated ability to develop and execute successful renewals strategies.
• Experience in transforming and optimizing renewals processes and teams, including adding automation to the renewals process.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Experience working with CRM and other sales and customer success tools.
• Experience working with channel partners.
• Ability to thrive in a fast-paced, dynamic environment.

Benefits

• 100% medical, dental and vision insurance, plus dependents.
• Paid parental leave.
• Pet insurance.
• Life insurance.
• Commuter benefits.
• 401(k).
• Remote work model.