Growth Marketing Leader - Remote

Overview

We’re seeking a highly-organized and data driven leader for our Growth Marketing team at Spice.

This role’s mission is firmly fixed on client retention, which is primarily a function of service excellence, streamlined operations, employee happiness, and at the beginning, jumping in when needed to plug holes with IC work.

You are the leader of Spice’s “product” — which is our platform of services. You are responsible to overseeing everything post-sale from our operations team.

This requires a 30-day, 90-day, and 12-month view:

• 30-day → What are the current existential threats / urgent churn risks?

• 90-day → What are the most important process updates / new service roll-outs?

• 12-month → What is the future state of our service architecture in order to adapt to market needs?

In Short

• Lead the Growth Marketing team focused on client retention.
• Oversee operations post-sale and ensure service excellence.
• Manage Growth Managers and Retention Associates.
• Utilize data to drive decision-making and strategy.
• Implement new processes to enhance service quality.
• Support team members in client strategy and reporting.
• Monitor key performance indicators related to client satisfaction.
• Ensure effective onboarding for new employees and clients.
• Conduct regular meetings to align team efforts.
• Foster a remote-first culture with a strong community.

Requirements

• Experience in growth marketing and managing paid media campaigns.
• Proficient in B2C email marketing tools (Klaviyo, Mailchimp).
• Knowledge of marketplace storefront optimization.
• Strong data analysis skills and ability to derive insights.
• Highly organized with excellent project management skills.
• Familiarity with restaurant tech platforms.
• Ability to lead and motivate a team.
• Strong communication skills.
• Experience in client operations management.
• Ability to adapt to a fast-paced environment.

Benefits

• Unlimited vacation policy and holidays.
• Remote-first culture with community hubs.
• Equity incentives and profit-sharing opportunities.
• Opportunities for professional growth and development.
• Flexible parental leave benefits.