Director of Outsourcing (BPO) - Remote

Overview

The Director of Outsourcing will be responsible for launching, growing, and ensuring the profitability of Darkroom’s Business Process Outsourcing (BPO) department, integrating dedicated resources within existing agency offerings.

In Short

• Lead the strategy and operations of the BPO department.
• Serve as the primary point of contact for BPO clients.
• Design and implement a hiring process for top-tier talent.
• Oversee service agreements and pricing models.
• Monitor and optimize the profitability of the BPO division.
• Collaborate with marketing to attract new clients.
• Work with global teams to ensure operational efficiency.
• Champion employee development and integration.
• Establish processes for talent sourcing and onboarding.
• Maintain relationships with local talent networks.

Requirements

• 7+ years of experience in agency outsourcing or operations management.
• Proven track record of launching and scaling BPO services.
• Experience managing global teams.
• Strong understanding of client engagement strategies.

Benefits

• Unlimited vacation policy and holidays.
• Remote-first culture with community support.
• Opportunities for growth and cross-functional collaboration.