Principal Product Manager, Billing & Payments - Remote

Overview

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

In Short

• Own the Billing Product Vision & Roadmap – Define and execute a multi-year strategy for Dandy’s billing platform, ensuring scalability, reliability, and compliance.
• Deliver Seamless Customer Experiences – Build intuitive, transparent, and accurate billing and payment processes that earn customer trust and reduce friction.
• Collaborate Across Functions – Partner with sales, accounting, legal, operations, and customer service to align on requirements, priorities, and delivery.
• Ensure Global Accuracy & Compliance – Work with finance and legal to ensure systems meet tax, regulatory, and audit requirements across geographies.
• Optimize for Growth – Support new pricing models, subscription plans, promotions, and expansion into new markets.
• Modernize Our Infrastructure – Evaluate and implement integrations with payment processors, tax engines, and billing service providers.
• Leverage Data to Improve Systems – Monitor billing metrics, identify trends, and proactively address issues to improve operational and customer outcomes.

Requirements

• 5+ years of product management experience
• Technical fluency—you can work closely with engineering on system integrations, APIs, and data flows.
• Proven ability to manage complex stakeholder needs.
• Customer obsession—you deeply understand customer needs, advocate for their success, and design products and experiences that earn their loyalty.
• Strong analytical skills, including comfort working with large datasets to identify trends, diagnose problems, and drive decisions.
• High bias for action—you move quickly, remove blockers, and drive toward solutions.
• Excellent written and verbal communication skills, with a talent for translating technical concepts into clear, actionable language.

Benefits

• Comprehensive and inclusive benefits tailored to each country where we operate.
• Healthcare, dental, and mental health support.
• Parental planning resources and retirement savings options.
• Generous paid time off.
• Support for team members no matter where they live and work.