Polish & Czech Speaking Service Coordinator - Remote

Overview

Are you a skilled communicator with a passion for delivering excellent customer service? Do you speak fluent Polish and Czech? If you’re looking for a flexible, hybrid role in a fast-paced and international environment, this could be the perfect opportunity for you! We are currently recruiting a Service Coordinator for our office in Ghent, Belgium to support our growing operations.

In Short

• Be the first point of contact for Polish- and Czech-speaking customers.
• Coordinate repair and maintenance schedules with dealerships and service providers.
• Maintain clear and consistent communication between customers, service teams, and other departments.
• Monitor and track the progress of service requests.
• Follow up on customer satisfaction after services are completed.
• Escalate unresolved or complex service issues.
• Regularly update customers on the status of their service requests.
• Keep accurate records of customer interactions in the CRM system.
• Work closely with internal teams to suggest improvements.
• Fluency in Polish and Czech is required.

Requirements

• Prior experience in customer service or service coordination is preferred.
• Strong communication skills.
• Organizational skills with attention to detail.
• Experience in or passion for the automotive industry is a plus.
• Familiarity with CRM systems and Microsoft Office.
• Problem-solving mindset.

Benefits

• Hybrid work arrangement: Work 2 days in the office and 3 days remotely.
• Relocation support for candidates moving from abroad.
• Competitive salary and career development opportunities.
• Comprehensive health and life insurance benefits.
• Ongoing training and professional development programs.
• A supportive, team-focused work environment.