Technical Engagement Analyst - Remote

Overview

As a Technical Engagement Analyst, you will work on a small but mighty team at DailyPay, focusing on technical client support, integration and data optimization for existing clients, and collaborating with other stakeholders to change client setups.

In Short

• Act as a technical point of escalation for cross-functional teams.
• Support existing client changes involving location and pay code additions, organizational structure changes, or minor file adjustments.
• Perform operational reviews to recommend and implement improvements to client data exchanges.
• Function as a subject matter expert regarding product idiosyncrasies and client integrations.
• Report, troubleshoot, and take ownership of incidents through resolution.
• Support product testing and rollouts.

Requirements

• Bachelor’s degree with 2+ years of experience in implementations, technical account management, or client-facing technical support role.
• Ability to adapt and thrive in a product knowledge-heavy environment.
• Strong analytical and problem-solving skills.
• Knowledge of Dell Boomi or willingness to learn Dell Boomi.
• Experience troubleshooting sFTP, API, and data concerns.
• Capacity to prioritize and handle multiple projects simultaneously.
• Strong interpersonal and cross-functional skills.
• Occasional need to work outside of normal business hours may be required.

Benefits

• Exceptional health, vision, and dental care.
• Opportunity for equity ownership.
• Life and AD&D, short- and long-term disability.
• Employee Assistance Program.
• Employee Resource Groups.
• Fun company outings and events.
• Unlimited PTO.
• 401K with company match.