Project Quality Manager - Remote

Overview

D-ploy, a leading IT and Engineering Solutions company with operations throughout the EMEA region and the USA, is seeking a Project Quality Management Expert to join their team. As a member of the D-ploy team, the Project Quality Management Expert will be responsible for ensuring that project deliverables meet the highest standards of quality and compliance. The successful candidate will work with cross-functional teams to identify project risks and implement strategies to mitigate those risks. They will also be responsible for developing and implementing project quality management plans to ensure compliance with industry standards and best practices.

In Short

• Lead quality assurance and process optimization initiatives.
• Ensure compliance with ITIL frameworks and regulatory requirements.
• Develop and maintain standard operating procedures (SOPs).
• Design and deliver training programs for IT teams.
• Analyze incidents and implement long-term solutions.
• Track key metrics and provide insights for service improvement.
• Engage with stakeholders to align quality initiatives.
• Provide guidance for onsite IT support teams.

Requirements

• Strong background in service desk management and IT support frameworks.
• Experience with continuous improvement methodologies.
• Excellent communication and stakeholder engagement skills.
• Ability to analyze data and drive service excellence.
• Proven experience in quality management and compliance.

Benefits

• Work in a fully remote environment.
• Collaborate with cross-functional teams across the globe.
• Opportunity for professional development and training.
• Be part of a culture of excellence and continuous improvement.