Renewals Specialist, APAC SMB - Remote

Overview

The Renewals Specialist for APAC SMB will focus on maximizing renewal rates for small and medium-sized business customers in the APAC region, requiring collaboration across multiple teams.

In Short

• Maximize renewal rates for SMB customers in APAC.
• Engage with customers before and after renewal dates.
• Execute churn and dunning processes effectively.
• Identify upsell and cross-sell opportunities.
• Maintain CRM data integrity.
• Resolve customer complaints.
• Collaborate with cross-functional teams.
• Availability during 7am IST to 4pm IST is required.
• 1+ years of experience in a customer-facing role.
• Strong interpersonal and communication skills.

Requirements

• Bachelor’s degree preferred.
• 1+ years’ experience in Customer Success or Sales.
• Track record of hitting renewal targets.
• Working knowledge of CRM (Salesforce).
• Industry knowledge preferred.

Benefits

• Supportive and nurturing work environment.
• Flexible and autonomous working conditions.
• Focus on continual growth of employees.
• Diversity of experience and skills encouraged.
• Collaborative team culture.