Mid-Market Customer Success Manager (German Speaking) - Remote

Overview

The Mid-Market Customer Success Manager will serve as the key point of contact for a portfolio of mid-market clients, helping them expand their international eCommerce operations and enhance customer experiences.

In Short

• Act as the main contact for client portfolio.
• Build and nurture relationships with client stakeholders.
• Identify opportunities to upsell and cross-sell.
• Analyse client performance data and deliver insights.
• Prepare and present QBRs with actionable insights.
• Collaborate with internal teams for service delivery.
• Anticipate client needs and maintain satisfaction levels.
• 1-3 years experience in Customer Success or Account Management.
• Fluent in German and excellent English skills.
• Degree-qualified or equivalent experience.

Requirements

• 1-3 years experience in Customer Success or Account Management.
• Native or fluent German speaker.
• Proven track record in growing client accounts.
• Analytical mindset with data interpretation skills.
• Confident presenting to senior stakeholders.
• Organised and proactive in managing projects.
• Degree-qualified or equivalent experience.

Benefits

• Opportunity to join a fast-growing global business.
• Work with internationally recognised brands.
• Exposure to global markets.
• Strong progression potential.