Technical Support Representative - Work From Home - Remote

Overview

As a Technical Support Representative at CVS Health, you will provide critical support to store employees, pharmacy staff, and Minute Clinic employees by resolving technical issues related to hardware and software systems in a remote work environment.

In Short

• Work remotely as a Technical Support Representative.
• Handle inquiries from CVS store employees and pharmacy staff.
• Provide troubleshooting and problem resolution for various systems.
• Document and manage problem tickets effectively.
• Maintain up-to-date knowledge on policies and procedures.
• Collaborate with team members in a supportive environment.
• Must work 5 days a week, including one weekend shift.
• Requires a secure internet connection and a quiet work area.
• Full-time role with a typical weekly hour of 40.
• Competitive salary with additional benefits and incentives.

Requirements

• 6 months of technical and/or call center experience.
• Experience in a help desk or retail technical support environment preferred.
• Proficient in using computer hardware and software applications.
• High School Diploma or GED required.
• Ability to work independently and manage time effectively.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching contributions.
• No-cost wellness programs and counseling services.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.