Dental Customer Service Representative - Remote

Overview

The Dental Customer Service Representative at CVS Health plays a crucial role in enhancing the service experience for members by addressing inquiries and resolving issues related to dental care.

In Short

• Engage and educate members about Aetna plans.
• Handle customer inquiries via telephone.
• Document and track member interactions.
• Build trusting relationships with members.
• Resolve billing conflicts and advocate for members.
• Provide information on member rights and responsibilities.
• Utilize customer service frameworks for decision-making.
• Work in a team-oriented environment.
• Participate in a 12-13 week training program.
• Maintain a full-time schedule post-training.

Requirements

• High School Diploma or Equivalent.
• Experience in a transaction-based customer service environment.
• Ability to demonstrate empathy and compassion.
• Familiarity with production environments is preferred.
• Strong communication skills.
• Ability to educate and guide members effectively.
• Problem-solving skills to address customer issues.
• Self-discipline and a strong work ethic.
• Willingness to collaborate within a team.
• Commitment to fostering a positive workplace culture.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs and counseling services.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Dependent care resources and colleague assistance programs.
• Retiree medical access for eligible employees.
• Commitment to employee wellness and support.
• Recognition programs and opportunities for collaboration.