Fraud Disputes Agent - Remote

Overview

This role is within the Fraud Disputes Team and you’ll be responsible for inbound payment disputes and customer queries regarding unrecognised transactions. You’ll need to use your analytical skills to pull evidence from a variety of data sources to thoroughly investigate each case, and understand the full picture.

In Short

• Support customers who report unrecognised activity on their Curve account.
• Investigate and analyse disputes related to fraudulent activities.
• Review and interpret data and transactions using tools like retool and sift.
• Gather evidence from customers for chargebacks.
• Evaluate documentation to determine validity of claims.
• Collaborate with the Disputes Team to resolve disputes efficiently.
• Communicate effectively with customers throughout the process.
• Identify areas for improvement in dispute resolution.
• Stay current on industry standards related to fraud.
• Provide weekend coverage consistently.

Requirements

• At least one year experience in Customer Service.
• Excellent communication and leadership skills.
• Passionate about providing a World Class customer experience.
• A team player.
• Understanding of card transactions.
• Excellent customer support skills.
• Ability to work under pressure and meet deadlines.
• Desire to broaden knowledge within disputes or Chargebacks.
• Willingness to learn new skills.
• Bonus if have previous experience with Chargebacks or Fraud.

Benefits

• 25 days plus bank holidays.
• Bonus days off for Learning & Development, Mental Wellbeing, Birthday, Moving House & Christmas.
• Working abroad policy (up to 60 calendar days per year).
• Bupa Health Insurance.
• Life insurance powered by AIG (5x Annual Salary).
• Pension Scheme (4% Matched).
• EAP for mental health & wellbeing support.
• 24/7 GP access.
• Annual subscriptions to wellness programs.
• Discounted shopping vouchers.
• Enhanced parental leave.
• Ride to work scheme & Season ticket loan.
• Electric car scheme.
• Free Curve Metal subscription for you and your +1.