Bilingual Technical Customer Service Representative – Advanced Coffee Machines - Remote

Overview

Seattle Coffee Gear is seeking a motivated and knowledgeable Technical Customer Service Representative to provide expert support for customers using advanced coffee machines.

In Short

• Respond to inbound customer inquiries via phone, email, or chat.
• Troubleshoot common machine issues such as error codes and malfunctions.
• Guide customers through diagnostic steps and maintenance procedures.
• Provide instructions for repair or replacement processes.
• Maintain accurate records using CRM tools.
• Stay updated on the latest models and technical documentation.
• Collaborate with internal teams to report issues.
• Assist customers in selecting the right espresso machines.
• Work with sales and service teams to achieve goals.
• Continuously learn about current product offerings.

Requirements

• 1-2 years of experience in customer service or technical support.
• Experience with order or inventory management software.
• Strong troubleshooting skills and comfort with mechanical systems.
• Excellent verbal and written communication skills.
• Ability to remain patient and professional with customers.
• Familiarity with customer support software and ticketing systems.

Benefits

• Competitive salary.
• Law benefits since day one.
• Home office and remote work support.
• Full equipment provided.
• 100% paid training.
• Flexible schedule options.
• Above the law benefits after 90 days.