Manager, Technical Account Management - Eastern Region - Remote

Overview

The Manager of Technical Account Management at CrowdStrike leads a high-performing team to ensure customer success and technical support in cybersecurity.

In Short

• Lead and develop a team of Technical Account Managers.
• Ensure customer satisfaction and success across North America and LATAM.
• Collaborate with Sales to drive renewals and expansions.
• Manage escalated customer issues and develop remediation plans.
• Align TAM engagement with CrowdStrike's digital customer experience strategy.
• Participate in strategic planning with various departments.
• Utilize data to assess customer health and program effectiveness.
• Foster a positive work environment and culture of accountability.
• Understand complex security architectures and customer needs.
• Communicate effectively with diverse audiences.

Requirements

• Proven experience in people management in customer-facing roles.
• Track record in customer success or technical account management.
• Ability to manage a large portfolio of accounts.
• Familiarity with digital customer success strategies.
• Technical understanding of cybersecurity and endpoint protection.
• Exceptional communication and collaboration skills.
• Strong problem-solving abilities.
• Self-starter with excellent organizational skills.
• Willingness to travel up to 25% of the time.
• Bachelor's degree in Computer Science or equivalent experience.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Employee networks and volunteer opportunities.
• Great Place to Work Certified™ globally.
• Vibrant office culture with world-class amenities.
• Equal opportunity employer.
• Commitment to fair compensation practices.