Customer Value Architect - Strategics - Remote

Overview

The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding and platform value realization while minimizing churn and contraction.

In Short

• Drive customer onboarding and activation for Falcon Flex.
• Deliver tailored value proposals to enhance customer relationships.
• Conduct business value analyses to demonstrate ROI.
• Collaborate with sales teams to expand sales within existing accounts.
• Achieve renewals through demonstrated value and Flex consumption.
• Monitor and analyze Flex usage patterns to identify opportunities.
• Engage with executive-level customer decision makers.
• Support renewal cycles to minimize customer attrition.
• Travel up to 40% for customer and internal meetings.
• Maintain expert-level knowledge of company products.

Requirements

• 8+ years of relevant professional experience.
• Expert-level presentation and negotiation skills.
• Strong financial acumen with ability to calculate ROI.
• Deep understanding of customer decision-making processes.
• Fully adept at consultative effectiveness.
• Experience with flexible licensing models.
• BA/BS or equivalent educational background preferred.
• Proven track record in managing complex customer relationships.
• Ability to navigate enterprise sales environments.
• Driven self-starter with leadership qualities.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.