Customer Value Architect – Public Sector - Remote

Overview

The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction.

In Short

• Key partner to sales and customers in the public sector.
• Drives customer onboarding and Falcon Flex adoption.
• Delivers tailored value proposals and business reviews.
• Achieves renewals through demonstrated value realization.
• Conducts business value analyses to demonstrate ROI.
• Partners with sales staff to expand within existing accounts.
• Accountable for additional Falcon Flex consumption.
• Interacts with executive-level customer decision makers.
• Requires up to 40% travel.
• Minimum 8+ years of relevant professional experience.

Requirements

• Advanced experience in customer relationship management.
• Deep industry knowledge of customer decision-making processes.
• Expert-level presentation and negotiation skills.
• Strong financial acumen with ROI calculation skills.
• Proven track record in managing complex customer relationships.
• BA/BS or equivalent educational background preferred.
• Fully functional knowledge of sales methodologies.
• Driven self-starter with leadership qualities.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.