Customer Service Representative (Nordic Languages) - Remote

Overview

We are seeking a Customer Service Representative fluent in one of the Nordic languages to join a global support team for a respected technology company.

In Short

• Deliver high-quality customer support via phone, email, and chat.
• Address questions related to products, billing, order status, and technical issues.
• Demonstrate empathy and efficiency in handling customer concerns.
• Log customer interactions and maintain case follow-up.
• Escalate unresolved issues to internal teams.
• Stay updated with product knowledge and support procedures.
• Share customer feedback for internal improvement processes.
• Ensure compliance with quality standards and guidelines.
• Fluency in one of the Nordic languages required.
• Proficiency in English for training and communication.

Requirements

• Fluency in Finnish, Danish, Norwegian, Swedish, or Icelandic.
• Previous experience in customer support is desirable.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Familiarity with digital tools such as CRM systems.
• Structured and detail-oriented approach.
• Problem-solving abilities.

Benefits

• Competitive salary with performance-based incentives.
• Accommodation support or adjusted salary based on housing preference.
• Full onboarding training and continuous development programs.
• Private health insurance after the trial period.
• Relocation support (flight ticket + temporary accommodation).
• Opportunity to work in a vibrant international setting.
• Real career growth potential within a global leader.