911 Clinical Supervisor - Remote

Overview

The 911 Clinical Supervisor oversees the daily operations of the remote 911/211/988 Suicide and Crisis Lifeline team, ensuring efficient service delivery and staff management.

In Short

• Responsible for the operations of the 911 Crisis Diversion team.
• Supervise and train staff in crisis intervention.
• Coordinate with 911 Public Safety Answering Point.
• Manage remote and on-site operations.
• Ensure compliance with operational guidelines.
• Conduct quality assurance and staff evaluations.
• Participate in hiring and onboarding processes.
• Provide emotional support and referrals to callers.
• Work in a hybrid model with remote and onsite responsibilities.
• Engage in continuous training and professional development.

Requirements

• Master’s degree in psychology, counseling, or social work.
• Two years of experience with crisis intervention.
• Experience with 911 or first responders preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple technology platforms.
• Experience in training and supervising staff.
• Ability to obtain necessary security clearances.
• Collaborative skills in a multidisciplinary environment.
• Ability to work flexible hours including swing shifts.
• Basic computer skills assessment required.

Benefits

• Excellent medical, dental, and vision coverage.
• Annual wage increases.
• Generous Paid Time Off & 12 Paid Holidays.
• Discount on ORCA transit pass.
• Free Parking & Flexible Schedules.
• Growth opportunities.
• Self-care tools & weekly check-ins with supervisors.
• Voluntary benefits including disability and retirement plans.
• Supportive work culture emphasizing diversity and inclusion.
• Opportunities for training and professional development.