911 Call Diversion Specialist - Remote

Overview

The 911 Call Diversion Specialist plays a critical role in responding to individuals in crisis who contact 911, providing crisis intervention and referrals to essential community resources.

In Short

• Responds to diverted 911 calls to provide emotional support and crisis intervention.
• Completes referral intakes for appropriate crisis response partners.
• Exhibits patience and sensitivity in difficult situations.
• Documents all calls accurately and adheres to confidentiality policies.
• Works in a hybrid environment with onsite training in Seattle.
• Requires strong computer technology skills and ability to work in a fast-paced virtual environment.
• Previous contact center experience is required.
• Offers extensive training and opportunities for skill development.
• Encourages diversity and inclusion within the workplace.
• Provides excellent benefits and career progression opportunities.

Requirements

• B.A. in social sciences or human services.
• Excellent verbal and written communication skills.
• Evidence of computer technical proficiency.
• Understanding of mental health services landscape.
• Ability to work effectively with a multi-disciplinary team.
• Experience working in a remote environment preferred.

Benefits

• Excellent medical, dental, and vision coverage.
• Generous Paid Time Off & 12 Paid Holidays.
• Discount on ORCA transit pass.
• Free Parking & Flexible Schedules.
• Growth opportunities and self-care tools.