911 Call Diversion Specialist (Per Diem) - Remote

Overview

The 911 Call Diversion Specialist will provide crisis intervention and support to individuals contacting 911, aiming to stabilize their situation and connect them with essential community resources.

In Short

• Position involves responding to diverted 911 calls.
• Provide emotional support and crisis intervention.
• Complete accurate documentation of calls.
• Work in a hybrid environment with training in Seattle.
• Requires strong communication and computer skills.
• Part-time and per-diem opportunities available.
• Collaboration with multiple health and human services teams.
• Emphasis on non-judgmental support and confidentiality.
• Training provided for crisis response techniques.
• Opportunities for skill development in behavioral health.

Requirements

• B.A. in social sciences or human services.
• Previous contact center experience required.
• Excellent verbal and written communication skills.
• Computer proficiency in fast-paced environments.
• Understanding of mental health services.
• Ability to work effectively in a team.
• Demonstrated problem-solving skills.
• Experience in remote work preferred.
• Ability to manage multiple platforms concurrently.
• Proven attendance record.

Benefits

• Medical, dental, and vision coverage.
• Annual wage increases.
• Generous Paid Time Off & 12 Paid Holidays.
• Discount on ORCA transit pass.
• Free parking and flexible schedules.
• Growth opportunities within the organization.
• Self-care tools and regular check-ins.
• Voluntary benefits including disability and retirement plans.
• Supportive work environment focused on diversity and inclusion.
• Opportunities for professional development.