Charter Coordinator - Remote

Overview

We are seeking a Charter Coordinator to oversee and manage all aspects of our clients' flight experiences, including Aircraft Owners and Block Charter Clients. This role requires exceptional client-centered customer service skills, a thorough understanding of CFR 14 Parts 91 and 135 regulations, and the ability to thrive in a dynamic, fast-paced team environment.

In Short

• Maintain a culture of total customer service focused on anticipating our client's needs and exceeding their expectations.
• Communicate any operational issues, as appropriate, to our clients.
• Ability to Type at least 40WPM accurately.
• Document and maintain compliance with contractual obligations to all Clients.
• Receive and provide accurate quotes for charter requests.
• Proactively resolve Client issues and disputes.
• Analyze aircraft fleet utilization to serve the client's needs best.
• Assist in crew scheduling and resource utilization.
• Monitor weather and airport conditions daily.
• Actively Flight Follow; monitoring all aircraft movements.

Requirements

• Exceptional client-centered customer service skills.
• Thorough understanding of CFR 14 Parts 91 and 135 regulations.
• Ability to thrive in a dynamic, fast-paced team environment.
• Proficient in Microsoft Office Suite and FOS.
• Strong communication and problem-solving skills.
• Ability to type at least 40WPM accurately.
• Experience in logistics and scheduling.
• Attention to detail for record keeping and database maintenance.
• Ability to analyze data for fleet utilization.
• Experience in flight operations is a plus.

Benefits

• Opportunity to work in a dynamic and fast-paced environment.
• Engagement with a diverse range of clients.
• Professional development opportunities.
• Flexible working arrangements.
• Collaborative team culture.