Remote Call Center Agent

Overview

We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments.

In Short

• Handle a high volume of inbound and outbound customer calls
• Resolve customer inquiries efficiently and professionally
• Document all call activity accurately using internal systems
• Adhere to all compliance and operational guidelines
• Maintain performance metrics including attendance and key performance indicators (KPIs)
• 100% attendance required during training
• Ongoing attendance must meet a minimum of 93% to qualify for bonuses
• Training Schedule: Monday to Friday, 9:00 AM – 6:00 PM CST (First two weeks)
• Post-Training Schedule: Monday to Friday, 10:00 AM – 7:00 PM CST
• Support across several key departments including Member Services and Retention

Requirements

• Dependable and customer-focused attitude
• Strong communication skills
• Ability to work in a fast-paced environment
• Experience in customer service or call center preferred
• Ability to document call activity accurately
• Willingness to adhere to compliance and operational guidelines
• Ability to meet attendance requirements
• Problem-solving skills
• Familiarity with internal systems is a plus
• Availability for training and post-training schedules

Benefits

• Work from home flexibility
• Competitive salary
• Comprehensive training program
• Opportunities for bonuses based on performance
• Supportive team environment
• Career advancement opportunities
• Health and wellness programs
• Flexible work hours post-training
• Ongoing training and development
• Employee recognition programs