Associate Renewals Manager (French Bilingual) - Remote

Overview

As a French Bilingual Associate Renewals Manager, you will be responsible for managing customer renewals and retention with both English- and French-speaking clients.

In Short

• Maximize customer retention rates using effective sales techniques.
• Manage the renewal process to retain or expand Annual Recurring Revenue (ARR).
• Assess license usage and complete true-up requirements.
• Generate accurate renewal quotes aligned with customers' business needs.
• Provide administrative support for renewals.
• Ensure timely completion of renewals to meet revenue targets.
• Collaborate with Sales and Customer Success Managers on renewal strategies.
• Liaise with customers to ensure accurate completion of POs and order forms.

Requirements

• Fluency in English and French.
• Excellent communication skills.
• Proactive approach to customer success.
• Experience in sales or customer retention.
• Ability to analyze customer metrics.

Benefits

• Opportunity to work with bilingual clients.
• Collaborative work environment.
• Potential for career growth.