Associate Renewals Manager (Spanish Bilingual) - Remote

Overview

As a Spanish Bilingual Associate Renewals Manager, you will manage customer renewals and retention with both English- and Spanish-speaking clients. This role is essential for maximizing customer retention, minimizing churn, and ensuring that the renewal process aligns with client needs.

In Short

• Maximize customer retention rates using effective sales techniques.
• Oversee the renewal process to retain or expand Annual Recurring Revenue (ARR).
• Evaluate license usage and complete true-up requirements.
• Generate accurate renewal quotes aligned with customers' business needs.
• Provide administrative support for renewals.
• Ensure timely completion of renewals to meet revenue targets.
• Collaborate with Sales and Customer Success Managers on renewal strategies.
• Liaise with customers to ensure accurate completion of POs and order forms.

Requirements

• Excellent communication skills in both English and Spanish.
• Proactive approach to customer success.
• Experience in sales or customer retention roles.
• Ability to analyze customer data and metrics.
• Strong organizational skills.
• Experience in managing renewals.
• Ability to work collaboratively with internal teams.

Benefits

• Opportunity to work in a bilingual environment.
• Engagement with diverse clients.
• Potential for career growth in sales and customer success.
• Flexible working arrangements.