Director of Technical Solutions - Remote

Overview

As the Director of Technical Solutions, you will lead a talented team of Solutions Architects & Customer Engineers, guiding the technical strategy and execution of our customer experience solutions. This role requires a visionary leader who can align technical capabilities with customer needs while fostering collaboration across sales, product, and engineering teams.

In Short

• Manage and mentor a team of Solutions Architects.
• Define and drive the technical architecture blueprint for pre-sales and post-sales processes.
• Serve as the primary point of contact for technical discussions with key stakeholders.
• Partner closely with Sales to develop effective land-and-expand strategies.
• Maintain authoritative knowledge of Cresta’s platform integrations.
• Collaborate with Product & Engineering for ongoing tooling enhancements.
• Drive a consultative approach to problem-solving.
• Establish and improve system for staffing, scoping and project utilization.

Requirements

• Proven experience in a leadership role within solutions architecture.
• Deep expertise in telephony systems and contact center infrastructure.
• Strong understanding of integration options, APIs, iPaaS, and UI integrations.
• Extensive experience with large-scale enterprise software implementations.
• Exceptional organizational skills for managing complex projects.
• Excellent communication and interpersonal skills.
• Willingness to travel (when needed up to 10%).

Benefits

• Variety of medical, dental, and vision plans.
• Flexible vacation time.
• Paid parental leave.
• Monthly Gym & Phone allowance.
• Work from home office stipend.
• Lunches and dinners included for in-office employees.