Customer Support Clerk - Remote

Overview

Berkheimer Tax Innovations is seeking adaptable and motivated individuals to join their Butler, PA team as Customer Support Clerks, focusing on assisting taxpayers with inquiries and managing tax accounts.

In Short

• Answer taxpayer inquiries in person & over the phone
• Research, maintain, & update tax accounts
• Process tax forms/mail & post payments
• Complete tasks in a timely manner
• Full-time schedule: Mon - Fri, 8:30 am - 4:30 pm
• Hybrid work environment available after training
• Start date: July 21st, 2025
• Monthly incentive opportunities
• On-the-job paid training
• Casual business work environment

Requirements

• High School Diploma or equivalent
• 0 - 6 months related experience
• Reliable transportation
• Ability to manage difficult customer situations
• Strong attention to detail
• Situation analysis and problem-solving skills
• Ability to sit for long periods of time

Benefits

• Medical, Dental, Vision & Life Insurance
• Wellness Program
• Paid Holidays, Vacation, Sick, and Personal Time
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Travel Insurance