Customer Support Hero - Remote

Overview

As our Customer Support Hero, you’ll work closely with the Product and Customer Success teams to help our 400+ international clients — especially in the US — get the most out of our engagement platform.

In Short

• Respond to technical questions via chat, email, and phone, focusing on US clients.
• Keep support resources up to date and implement changes based on product updates.
• Bridge communication between support, product, and development teams for issue resolution.
• Stay informed on new releases and update relevant support materials.

Requirements

• Fluent in English with clear communication skills.
• Comfortable using digital tools and eager to learn new ones.
• Excited about inclusive democracy and citizen participation.
• Analytical and enjoy learning from data.
• Based in the US, ideally PT, or able to cover Eastern US hours plus Australian/New Zealand mornings.

Benefits

• Make social impact at scale by helping governments engage their communities.
• Key role in the transition from startup to global scale-up.
• Room to grow from a support role into a broader, relationship-focused position.
• Supportive and fast-paced team culture with strong ownership and collaboration.
• Dynamic international team balancing serious work with fun.
• Informal work environment with open communication and transparency.
• Regular online and hybrid team events and a yearly global meetup.
• Competitive compensation package including $30,000–$35,000 USD gross annually, 26 paid time off days, and a $1,000 annual professional development budget.
• Unlimited access to mental wellbeing support (OpenUp).
• Flexible remote work options.