Customer Service Representative for Electronics - Remote

Overview

The Customer Service Representative for Electronics will provide support for customers regarding their purchased electronics, ensuring a high-quality service experience.

In Short

• Provide general customer support for electronics and laptops.
• Assist customers with technical inquiries and troubleshooting.
• Engage in regular reporting and improvement suggestions.
• Utilize tools like Excel and Word for daily tasks.
• Work in a customer-centric environment focused on service excellence.
• Contribute to enhancing the overall customer experience.
• Collaborate with team members to solve customer issues.
• Participate in training and knowledge sharing.
• Maintain a deep understanding of electronic products.
• Work remotely from home.

Requirements

• Minimum 2 years of experience in customer service for electronics/laptops.
• Strong understanding of electronic products and quick learning of new items.
• Proficient in using Excel, Word, and other relevant tools.

Benefits

• Opportunity to work in a fast-growing e-commerce company.
• Engage in a startup culture with room for innovation.
• Work from home flexibility.
• Comprehensive training and development opportunities.
• Be part of a mission-driven team focused on customer satisfaction.