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Customer Service Representative for Electronics - Remote

Posted 2 weeks ago
Customer Service
Full Time
South Korea

Overview

The Customer Service Representative for Electronics will provide support for customers regarding their purchased electronics, ensuring a high-quality service experience.

In Short

  • Provide general customer support for electronics and laptops.
  • Assist customers with technical inquiries and troubleshooting.
  • Engage in regular reporting and improvement suggestions.
  • Utilize tools like Excel and Word for daily tasks.
  • Work in a customer-centric environment focused on service excellence.
  • Contribute to enhancing the overall customer experience.
  • Collaborate with team members to solve customer issues.
  • Participate in training and knowledge sharing.
  • Maintain a deep understanding of electronic products.
  • Work remotely from home.

Requirements

  • Minimum 2 years of experience in customer service for electronics/laptops.
  • Strong understanding of electronic products and quick learning of new items.
  • Proficient in using Excel, Word, and other relevant tools.

Benefits

  • Opportunity to work in a fast-growing e-commerce company.
  • Engage in a startup culture with room for innovation.
  • Work from home flexibility.
  • Comprehensive training and development opportunities.
  • Be part of a mission-driven team focused on customer satisfaction.
Coupang logo

Coupang

Coupang is a leading e-commerce company based in South Korea, known for its innovative approach to online shopping and logistics. Founded in 2010, Coupang has rapidly grown to become one of the largest and most influential e-commerce platforms in Asia, offering a wide range of products and services to millions of customers. The company is recognized for its commitment to customer satisfaction, fast delivery services, and cutting-edge technology, making it a key player in the global e-commerce landscape.

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