Support Desk Specialist - Remote

Overview

The Support Desk Specialist provides first tier support for colleagues and patients for all IT related items via multiple channels for break/fix issues, inquiries, or requests.

In Short

• Provide first tier IT support for colleagues and patients.
• Handle break/fix issues, inquiries, and requests.
• Optimize IT systems and document processes.
• Work remotely from specified states.
• Full-time schedule with specific working hours.
• Preferred experience in customer service and healthcare IT.
• Knowledge of Active Directory, VMWare, Epic, and ServiceNow is preferred.
• High School Diploma required; Associate's degree preferred.
• Compensation based on experience and skills.
• Equal Opportunity Employer dedicated to a diverse workforce.

Requirements

• High School Diploma or equivalent required.
• Associate's degree in Computer Science or related field preferred.
• 1 year of customer service, healthcare, or IT experience preferred.
• Familiarity with IT support tools like Active Directory, VMWare, Epic, and ServiceNow preferred.
• Ability to work remotely from specific states.

Benefits

• Comprehensive health coverage including medical, dental, and vision.
• Paid Time Off (PTO) combining vacation, sick, and personal days.
• Retirement benefits with employer contributions.
• Education Assistance benefits up to $4,000 per year.
• Adoption Assistance providing up to $7,500 for adoption-related expenses.
• Wellness program with incentives.
• Employer-paid life insurance and disability coverage.
• Flexible spending accounts and employee assistance programs.
• Colleague rewards and recognition program.
• Discount program for various services.