Supervisor Project Services - Remote

Overview

The Supervisor Project Services role is focused on the delivery of project coordination, customer success, and analytics support within a global climate technologies company. This position involves planning, leading, and organizing a team to achieve service level agreements and improve operational output.

In Short

• Responsible for project coordination and customer success.
• Lead and organize a team to meet service level agreements.
• Handle complaints and escalations from customers and employees.
• Assist in delivering and improving operational output.
• Conduct training for team members.
• Develop strategies for efficiency and productivity.
• Ensure effective communication and a positive work environment.
• Monitor and manage team performance.
• Support continuous improvement initiatives.
• Promote a culture of diversity, equity, and inclusion.

Requirements

• Experience in project management or customer service.
• Strong leadership and communication skills.
• Ability to handle escalations and complaints effectively.
• Knowledge of service level agreements and operational excellence.
• Experience in training and employee development.
• Analytical skills for data-driven decision making.
• Proficiency in technical support processes.
• Ability to work in a fast-paced environment.
• Commitment to sustainability and continuous improvement.
• Experience in HVACR technologies is a plus.

Benefits

• Flexible and competitive benefits plans.
• Flexible time off plans including paid parental leave.
• Opportunities for personal and professional development.
• Supportive work culture focused on sustainability.
• Commitment to diversity, equity, and inclusion.
• Global career opportunities within the company.
• Innovative and impactful work in climate technologies.
• Collaborative and passionate team environment.