Customer Service Engineer (CSE) - Remote

Overview

The Customer Service Engineer is the initial quality interface into the relevant customer plants who has to be a valued / trusted contact person to the customers and is seen as a transparent facilitator between CT OESL and the assigned customer plant quality organizations.

In Short

• Responsible for initial customer contact and processing of 0-km issues.
• Focus on supporting segments/plants regarding sorting actions.
• Pre-analysis of return parts during the launch phase.
• Minimize costs and quality issues.
• Knowledge of quality requirements and tools for assigned customers.
• Technical know-how of CT OESL products.
• Experience in problem-solving techniques.
• Fluent in English and native language of assigned customer plants.
• Willingness to travel on short notice.
• Available to answer calls during off hours.

Requirements

• Knowledge of IATF requirements.
• Strong communication skills.
• Planning and organizational skills.
• Solid experience in supervising remote teams.

Benefits

• Inclusive and discrimination-free work environment.
• Opportunities for professional growth.
• Engagement in a global company.