Sales Support Officer - MS Licensing - Remote

Overview

The Sales Support Officer will provide outstanding customer service and sales support to customers and the sales team, focusing on Microsoft licensing and renewals.

In Short

• Provide customer service and sales support to clients and sales team.
• Manage sales calls and provide product support.
• Oversee and execute indirect CSP renewals for Microsoft products.
• Engage in upselling and cross-selling licenses.
• Maintain product knowledge across key vendors.
• Assist with client inquiries related to licensing.
• Generate quotes and manage margin with existing business.
• Build relationships with internal sales teams and clients.
• Knowledge of Microsoft licensing models is desirable.
• Work from home position.

Requirements

• Experience in Managed Service Provider or related field.
• Strong Excel skills and supervisory experience.
• Ability to multi-task and work under pressure.
• High attention to detail and commercial acumen.
• Aptitude for sales and teamwork.
• Previous inside sales experience preferred.
• 1-2 years experience in quoting or customer experience is a plus.
• Experience with commercial contracts and sales support.

Benefits

• Work from home flexibility.
• Medical, Dental Coverage, and Life insurance from day 1.
• Paid vacation and sick leave.
• Competitive salary package with annual appraisal.
• Financial Assistance Program.
• Mandatory government benefits and 13th month pay.
• Regular company events and career growth opportunities.