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Customer Support (CS) - Brazil - Remote

Posted 22 weeks ago
Customer Service
Full Time
Worldwide

Overview

Connectly.ai is transforming how businesses connect with their customers through AI-powered messaging. We are looking for passionate individuals to redefine customer engagement.

In Short

  • Respond to customer inquiries via email or Zendesk
  • Resolve customer issues and complaints effectively
  • Provide accurate information about products and services
  • Guide customers through troubleshooting processes
  • Document customer interactions and solutions in the CRM system (HubSpot)
  • Escalate complex issues to higher-level support or management
  • Maintain a high level of customer satisfaction
  • Stay updated on product knowledge and company policies

Requirements

  • B1 English level, or better
  • Spanish fluent
  • Medium Excel Skills
  • Excellent communications skills
  • Hubspot knowledge

Benefits

  • An amazing team to work with
  • Competitive pay & bonus
  • Remote role
  • Unlimited Time Off
  • Flexible Work Hours
  • A supportive, caring, and learning environment
Connectly logo

Connectly

Connectly.ai is an innovative company dedicated to transforming the way businesses engage with their customers through AI-powered messaging solutions. With a focus on redefining customer engagement, Connectly aims to enhance communication and connection between businesses and their clients. The company fosters a collaborative and supportive work environment, offering competitive pay, flexible work hours, and unlimited time off to its employees.

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