Technical Support Specialist - Remote

Overview

The Technical Support Specialist position is ideal for individuals who enjoy working with a variety of clients and have a strong desire to stay current with industry trends and technologies.

In Short

• Respond to support requests and resolve support tickets.
• Provide technical expertise in IT infrastructure and network administration.
• Administer and maintain computer systems and network infrastructure.
• Configure, install, and troubleshoot hardware components.
• Manage and deploy networking equipment.
• Monitor client systems and provide strategic recommendations.
• Plan and execute system upgrades and migrations.
• Communicate effectively with clients regarding project status.
• Create and update documentation for projects and procedures.
• Manage internal and external IT projects.

Requirements

• 4+ years of IT related experience.
• Proven ability to setup and troubleshoot computing hardware.
• Experience with Microsoft 365 Administration.
• General networking and network administration experience.
• Knowledge of Windows PowerShell or scripting.
• Exceptional client service skills.
• Organized and detail-oriented communication skills.
• Self-motivated and passionate about technology.
• Certifications like MCSE, MCSA, CCNA are a plus.
• Managed Services Provider experience is a plus.

Benefits

• Healthcare.
• 401K.
• PTO.
• Mileage reimbursement.